Services
Primary Areas of Assistance
Most requests to our office relate to the following federal services:
Service Canada (Employment Insurance, Canada Pension Plan, Old Age Security, Guaranteed Income Supplement)
Canada Revenue Agency (CRA)
Immigration, Refugees and Citizenship Canada (IRCC)
Other Federal Programs
Depending on the situation, our office may also assist with status inquiries or follow-ups related to other federal departments or agencies.
If you are unsure whether your issue falls under federal jurisdiction, we encourage you to contact our office. We will review your situation and, where appropriate, help identify the correct department or next steps.
How to Prepare Before Contacting Our Office
To help us assist you as efficiently as possible, we encourage constituents to:
Contact the federal department directly as a first step, when possible
Have your file or reference number available
Gather any relevant documents related to your situation
Be prepared to complete a consent form if we need to make inquiries on your behalf
Please note: government applications and forms must be completed by the applicant. Federal departments can provide direct assistance with form completion.
Our Commitment to You
Our office is committed to ensuring constituents receive clear information, fair treatment, and timely follow-up from federal departments. While decisions and outcomes are governed by legislation and program rules, we work diligently to support respectful and responsive service.